Terms And Conditions

TERMS AND CONDITIONS OF TRADING HOURS OF BUSINESS

We are open from Monday to Friday, 9am to 5.30 pm. (You can also leave orders on our answer-machine outside office hours).

1. DELIVERY CHARGES.

This is FREE on the UK mainland on all orders over £80.00 net value. We are happy to deliver ANY size of order to you under £80.00 but we have to charge a carriage fee of £7.95.

2. DELIVERY INSTRUCTIONS.

Please ensure we have a detailed delivery address and instructions for a smooth delivery to you; and of course be certain there is someone to receive the goods from the national carrier service we use.

3. DELIVERY TO IRELAND, CHANNEL ISLANDS, off MAINLAND UK & SCOTTISH HIGHLANDS.

Carriage charges by arrangement and agreement with the sales office.

4. PAYMENT TERMS

Account Customers 30 days nett. Non-Account Customers, we can now accept payment by BACS. We offer a 2% Discount for pre-payment. EU customers, who generally pay by bank transfer, must pay the bank charges at their end. MasterCard, Visa, Debit card or Switch can be accepted on our website.

5. VALUE ADDED TAX. All prices are exclusive of 20% VAT. This is also applicable to EU customers or the Channel Islands. EU customers need to give us their VAT Registration No. at start of trading.

6. TITLE TO GOODS

Goods remain the property of Quality Agency & Regency Supplies Ltd until invoice is paid in full.

7. CLAIMS.

Any claim for non-delivery must be made in writing within 10 working days of our invoice date and any shortage or damage must be noted when signing the carrier’s consignment note and reported in writing direct to us within 3 days of receipt of goods.

8. PRICE FLUCTUATIONS

Although we endeavour to avoid price changes between issues of price lists, where it is unavoidable, we reserve the right to amend prices without prior notification.