Terms & Conditions

TERMS AND CONDITIONS OF TRADING HOURS OF BUSINESS

We are open from Monday to Friday, 9am to 5.30 pm. You may also leave orders on our answer-machine outside office hours.

1. DELIVERY CHARGES

These are FREE on the UK mainland on all orders over £80.00 net value. We are happy to deliver ANY size of order to you under £80.00 but we have to charge a carriage fee of £7.95.

1.2  For any orders outside the UK, please call ahead for shipping costs.

2. DELIVERY INSTRUCTIONS

Please ensure we have a detailed delivery address and instructions for a smooth delivery to you; and of course be certain there is someone to receive the goods from the national carrier service we use.

3. DELIVERY TO IRELAND, CHANNEL ISLANDS, off MAINLAND UK & SCOTTISH HIGHLANDS

Carriage charges by arrangement and agreement with the sales office.

4. PAYMENT TERMS

30 DAY INVOICE SYSTEM FOR ACCOUNT CUSTOMERS

For those customers who hold an account with Quality Agency & Regency Supplies Ltd, please note that we run our invoice system on 30 days net. 

Once an invoice is due for payment our Accounts Department will notify the customers’ Accounts Department that an invoice is due for payment.

Should an account invoice exceed the 30 days without payment, despite the assigned credit limit, no further orders will be despatched until payment for the outstanding invoice/s has been received.

Quality Agency & Regency Supplies Ltd is a small, family run business and we rely on our customers to pay their invoices as promptly as possible.

For non-Account Customers, we accept payment by BACS. EU customers, who generally pay by bank transfer, must pay any bank charges at their end.

MasterCard, Visa, Debit card or Switch can be accepted via our website.

CUSTOMER CREDIT LIMIT FOR ACCOUNT CUSTOMERS

Our customers are assigned a monthly credit limit when opening an account. The credit limit assigned is negotiable after a probationary period of 3 months. Should the customer require a larger credit limit after the probationary period, they may apply to accounts@qarsupplies.co.uk.

If a customer submits several orders that would exceed the credit limit for that month if fulfilled, those orders that would exceed the credit limit will be withheld and the customer will be notified. A payment will be required to lower their account balance in order to fulfil the withheld orders. The orders will be despatched once payment is received.

EXTENDED CREDIT TERMS

Should a customer require a longer period to pay their invoices they may apply to accounts@qarsupplies.co.uk for approval. If approved, there will be an uplift applied to the price of our goods to cover the extended term.

As late payments have a direct impact on our re-stock capabilities, we therefore reserve the right to apply an uplift to a customers new orders if a their account accrues a history of late payments.

This does not apply to existing customers who already have an approved agreement in place.

5. VALUE ADDED TAX

All prices are exclusive of 20% VAT. This is also applicable to EU customers or the Channel Islands. EU customers need to give us their VAT Registration Number at start of trading.

6. TITLE TO GOODS

Goods remain the property of Quality Agency & Regency Supplies Ltd until invoice is paid in full.

7. CLAIMS

Any claim for non-delivery must be made in writing within 10 working days of our invoice date and any shortage or damage must be noted when signing the carrier’s consignment note and reported in writing direct to us within 3 days of receipt of goods.

8. PRICE FLUCTUATIONS

Although we endeavour to avoid price changes between issues of price lists, where it is unavoidable, we reserve the right to amend prices without prior notification.

Fionna Bowie-Macdonald - Proprietor